Right of Withdrawal
In accordance with Moroccan law, you have a period of 7 calendar days from the date of delivery to request a refund without providing justification, except for certain excluded products.
Refund Conditions
To be eligible, the product must:
- Be in its original condition, unused, undamaged, and in its original packaging.
- Be accompanied by all accessories and possible documents.
Return shipping costs may be the responsibility of the customer, unless the refund is due to an error on the site or a defective product.
Refund Procedure
To initiate a request, contact our customer service via email with your order number and a description of the reason. Once the return is accepted, the refund will be processed within 10 to 14 business days using the same payment method used at purchase.
Non-refundable Products
Some customized products or intangible services may be excluded from the right of refund. In this case, it will be clearly stated on the product sheet.