General Information
All your questions regarding generalities.
What is the ADYEL Cabinet?
The ADYEL Cabinet is a professional firm that offers specialized services tailored to the needs of its clients, with a commitment to seriousness, confidentiality, and quality.
Where is the ADYEL Cabinet located?
The ADYEL Cabinet is based in Morocco and operates both in-person and remotely depending on the requested service.
How to contact the ADYEL Cabinet?
You can contact us by email or by phone during the hours indicated on the contact page.
Orders and Services
Questions related to orders and services.
How to request a service?
Simply select the desired service on the site and follow the indicated steps to finalize your request.
Can I modify my request?
Yes, as long as the processing has not started. We encourage you to quickly contact customer service.
Are the services personalized?
Yes, each service is tailored to the specific needs of the client after analyzing the request.
Payment
Questions related to payments.
What payment methods are accepted?
We accept the payment methods indicated on the site (secure online payment, bank transfer, or cash on delivery depending on the case).
Is the payment secure?
Yes, all transactions are protected by security systems that comply with current standards.
When is payment required?
Payment is generally requested before the service starts, unless otherwise stated.
Delivery and Times
Questions related to deadlines and deliveries.
What are the deadlines?
Deadlines vary depending on the service or product. They are communicated upon order confirmation.
Do you deliver everywhere in Morocco?
Yes, deliveries are ensured throughout the Moroccan territory according to the specified terms.
What to do in case of a delay?
In case of exceptional delays, the client is informed. You can also contact support for more details.
Refunds and Returns
Refund and return policy.
Can I request a refund?
Yes, under certain conditions specified in our refund policy.
What are the refund deadlines?
Once the request is validated, the refund is processed within 10 to 14 business days.
Are return fees refunded?
Return shipping costs are the responsibility of the client, unless there is an error or defect attributable to the Cabinet.
Privacy and Data
Protection of your personal information.
Are my data protected?
Yes, we place utmost importance on the protection of your personal data.
What are the collected data used for?
They are used solely for managing orders, services, and communication with the client.
Is my data shared with third parties?
No, your data is never sold or shared without your consent, unless legally required.
Other questions
Can I cancel an order?
Yes, cancellation is possible before the start of service processing.
Do you offer customer support?
Yes, our team is available to assist you and answer your questions.
How to report a problem?
You can contact us directly by phone or email.